Administrative & Operations Specialist

Administrative & Operations Specialist

E-COMP, A Division of Granite Insurance Brokers is an independent agency that is looking for an Operations Specialist with experience working in an office setting who possesses strong administrative and computer skills, detail orientated, works well with numbers and has the ability to work well with others in a team setting. This position will work within the E-COMP Operations department and will work collaboratively with fellow team members to achieve department goals.

Location:  Livermore, CA

About E-COMP

E-COMP is headquartered in California, and is a leader in providing the pay-as-you-go workers’ compensation insurance solution to policyholders throughout the country. E-COMP integrates a company’s payroll directly with their workers’ compensation insurance policy, providing an integrated workers’ compensation insurance solution. E-COMP’s channel partners are able to offer their customers the ability to eliminate the upfront deposit and to pay their insurance premiums based on actual payroll. E-COMP leverages their unique technology to receive a company’s payroll data to calculate premiums, which improves accuracy and minimizes the financial exposure to a workers’ compensation audit. E-COMP prides itself on designing and implementing better ways to leverage technology that best serves our partners and customers through a payroll partner driven strategy. E-COMP does pay-go workers’ compensation better than the rest, because of our people and our unique technology.

E-COMP is widely recognized for its service excellence, superior integrity, and for removing the pain of securing workers’ compensation by providing a superior and seamless solution to the payroll industry and our policyholders.

Summary of Position

The ideal candidate will have third party payroll processing knowledge, is good with numbers, has an ability to build relationships, and works well within a fast-paced environment. This team member will provide a high level of pro-active servicing to the company’s customers, payroll partners, carrier partners, and the E-COMP Team. This candidate is a highly motivated, professional-minded individual who enjoys working in a fast-paced business environment. Individuals who strive to achieve and be an indispensable asset are the best fit.

Primary Responsibilities

  • Provides support to E-COMP’s channel partners
  • Responsible for ensuring client payroll records are received, calculated and processed
  • Addresses routine processing errors and escalates as necessary
  • Work closely with our development team to solve and create improvements to our billing platform
  • Ensures all service deliverables and requirements are met and communicates with clients and partners, as needed
  • Manages daily files for processing and billing
  • Manages electronic packaging and transmission of payroll files
  • Develops strong business partnerships with internal and external counterparts in Client Services, Technical Services, Client Information Services, and Payroll Partner Services.
  • Communicates and provides World Class Service to client base and our channel partners that are located across the country
  • All other tasks and duties as assigned

 

Qualifications and Skills

  • Payroll company, Accounting, or Insurance related work experience a plus
  • Five plus years of experience in an administrative or technical role
  • College graduate preferred
  • Strong computer skills a must
  • Strong experience with Excel required
  • Efficient, detailed and accurate
  • Excellent oral and written communication
  • Strong organization skills, ability to multi-task and work in a high-paced office culture
  • Must be willing to learn and adapt to new challenges when presented
  • Must be a team player and work well with others
  • Professional and dependable, and works well within a team environment
  • COMPLETE working knowledge of all Microsoft Office applications: Word, Excel, Outlook, and all Internet browsers
  • Basic understanding of Workers’ Compensation and audits a plus

 

Working Conditions & Physical Requirements

  • Work in office setting cognizant of social distancing and COVID-19 safety protocols
  • Constantly perform desk-based computer tasks
  • Occasionally stand/walk, write by hand, use of telephone, lift/carry/push/pull objects that weigh 1-10 pounds
  • Consistent with its obligations under the law, Granite Insurance Brokers will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

Work Standards

  • Interpersonal Skills: Demonstrates the ability to work well with Granite/E-COMP colleagues, clients and with external organizations
  • Promotes Culture of Respect & Safety: Demonstrates commitment to personal responsibility and value for safety and respect; communicates concerns; uses and promotes safe respectful behaviors based on training and lessons learned
  • Subject to and expected to comply with all applicable Granite Insurance Brokers policies and procedures

Employee Benefits

  • Competitive compensation based on experience
  • Retirement/Profit Sharing Plan – 5% of annual compensation is paid into the plan
  • 10 Company-paid holidays, 10 PTO Days
  • Medical, Dental, and Vision insurance
  • $250,000 life insurance
  • Employee Assistance Program (EAP)

If you’re ready to take a leap forward in your career, please respond directly to this ad with your resume and cover letter with compensation requirements to be considered.

Any candidates meeting the qualification requirements for E-COMP Operations Specialist will be contacted. We’re looking forward to hearing from you! All inquiries will be kept confidential.

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