Culture

Our team of experienced insurance and technology professionals is dedicated to transforming insurance for small business owners—making it more affordable, simpler, and fully transparent. At the same time, we follow our company’s Constitution of Excellence, fostering a workplace culture grounded in the values that make our company a great place to grow, collaborate, and succeed together.

Constitution of Excellence


VISION

Pioneering the future of business insurance with a commitment to the Golden Rule, emphasizing kindness, timeliness, and service excellence. We envision a world where each of us operates with unparalleled teamwork, respect for each other, and efficiency that is supported by the Agency’s innovative technology and unwavering dedication to excellence.

MISSION

Providing excellent service together with comprehensive and tailored insurance solutions that protect our clients’ businesses and assets correctly and completely. We strive to build lasting relationships by delivering personalized support in every interaction, empowering businesses to thrive and grow with confidence.

Core Values

Our values define the standards and benchmarks our organization upholds, guiding us to deliver dynamic and exceptional service to clients, partners, and colleagues. By embracing these principles, we maintain a reputation of reliability, and excellence, cultivating lasting relationships and loyalty.

The Twelve Guiding Principles

This section defines the core principles that drive our dedication to excellence. These standards shape our conduct as an agency, ensuring we consistently deliver exceptional experiences to clients, partners, and colleagues. By embracing these values, we foster a culture of continuous improvement, integrity, and success.


Our approach focuses on building lasting relationships, attracting new clients, maximizing revenue through tailored solutions, and enhancing efficiency. By prioritizing trust, personalized service, and continuous improvement, we achieve sustainable growth while delivering an exceptional experience.

We are committed to delivering unparalleled white-glove service, with every interaction reflecting our unwavering dedication to excellence. We consistently strive to exceed expectations, ensuring clients, partners, and colleagues feel valued, understood, and supported at every step. Loyalty is built by consistently honoring this promise.

We are superior to our competition. We deliver high-quality service with friendliness, pride, and care, exceeding expectations through personalized communication and service.

Promptly identify, address, and resolve any issues or challenges that arise. Act as a proactive problem solver, turning obstacles into opportunities to build client loyalty and uncover additional revenue potential.

Our culture fosters a supportive and collaborative environment where every team member can thrive and continuously develop their skills. We harness collective strengths and knowledge to achieve amazing results as a team.

A positive attitude empowers you to take control of your circumstances rather than letting them control you. It emphasizes the strength and empowerment that comes from maintaining a positive outlook, even in challenging situations.

Professionalism is the foundation of our service excellence. It encompasses everything from our appearance and behavior to our communication and work ethic. By consistently demonstrating professionalism, we build trust and credibility. Our commitment to maintaining high standards ensures that we are always prepared to meet and exceed client expectations, delivering a seamless and positive experience at every interaction.

Actively cultivate your knowledge and skills to stay at the industry’s forefront, ensuring your advice is always relevant and impactful. Your confidence and expertise turn challenges into opportunities. Your deep industry understanding empowers you to anticipate needs, innovate, and drive success.

Uphold the highest standards of integrity, transparency, and accountability in all dealings. Provide clear, honest advice.

Engage in transactions with a clear purpose and be proactive in anticipating and planning for subsequent steps. Familiarize yourself with the Agency’s transaction processes and look for ways to improve them.

A strong cybersecurity culture is vital to maintaining our integrity and success, minimizing downtime, and financial losses associated with security incidents, making it an essential part of our overall business strategy. This safeguards the company’s assets, maintains trust, and upholds the company’s reputation.

Maximize and offer suggestions to improve the Agency’s various software platforms to enhance our capabilities and streamline our processes. This commitment to innovation allows us to offer more efficient, accurate, and responsive services. Technology is a tool and a catalyst for growth and improvement, enabling us to deliver exceptional value and stay ahead in a rapidly evolving industry.

Testimonials

Our team is dedicated to excellence in every aspect of our work. We create an environment where both clients and employees can thrive, making it a truly exceptional organization to be apart of.

Patti Anderson, Operations Team Lead

The foundation of our company culture is innovation, partnership, and a dedication to excellence. E-COMP fosters a supportive environment where continuous learning is encouraged, ensuring that employees feel valued and motivated to perform at their best.

Robert Campbell, VP, Partner Strategy

At E-COMP, we are dedicated to delivering personal, timely, and proactive service to our policyholders and partners. We pride ourselves on our expertise, professionalism, and integrity, but also in building lasting relationships through service excellence.

Jesse Keast, E-COMP Account Manager Supervisor

Our team strives to exceed expectations by offering tailored insurance solutions and ensuring a seamless experience for our clients. We empower our employees to go above and beyond, fostering an environment where everyone feels valued and motivated to deliver their best.

Andrew Fazio, Sales Manager

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